Frequently Asked Questions
- How much will it cost to ship my vehicle?
- What is an oversize fee?
- How far in advance should I schedule my transport?
- How long does it take to transport a vehicle?
- What are pick up and delivery dates?
- Is my car insured while in transit?
- Do I need to sign a contract?
- Where will my car be picked up and delivered?
- Can I keep personal items in my automobile or in the trunk while it is being transported?
- What types of payment are acceptable and when do I pay?
- What do I need to know about releasing my vehicle to the auto transport company at point of origin?
- What's the difference between an open and closed carrier?
- What do I need to know about accepting my vehicle for delivery at destination?
- What should I do if there is damage to my vehicle?
- What to do if a dispute arises?
How much will it cost to ship my vehicle?
The answer to this question is "it depends". Be prepared to answer several questions. Here's a samples list of questions.
- What city will you be traveling from and where is your final destination?
- How many vehicles do you want to have transported?
- What dates are you looking at for departure and pick up of your vehicle? You may request guaranteed dates and will pay extra for this service.
- What is the make and type of vehicle being transported?
- Do you want door to door service or will you drop off and collect your vehicle at the terminal- the former will cost you more money.
- Has your vehicle been altered in any way such as addition of a 4X4 lift kit. This may affect overall size of vehicle and you may be required to pay an oversize fee.
What is an oversize fee?
An oversize fee is charged if a vehicle is larger than a traditional passenger vehicle. Most SUV's will have an oversize fee applied to them. These vehicles are large in size and take up more than one space on a truck or carrier and are charged accordingly.
How far in advance should l schedule my transport?
At least twelve to fifteen days in advance is advised and this gives us the time needed to make the necessary plans to move your vehicle. By doing so there is a greater chance your vehicle will be picked up on or close to the date you request. We have an immediate pick up option and you will pay extra for this service. It is important to remember that pick up and delivery dates are not guaranteed and if you want guaranteed pick up and delivery dates this option is available at a cost. Good planning will help prevent headaches and make the move less expensive and thus saving you money.
How long does it take to transport a vehicle?
The length of time it takes to transport your vehicle depends on many things. There is really no such thing as normal transit time as many different requests and events will determine how long it will take to transport your vehicle. If you did not choose the guaranteed pick up date option you will be give a window of time that your vehicle will be picked up in. This window of time can be up to 5 days depending on where you live although 3 days is more common. As the time comes closer you will get a specific date and time for pick up and delivery. Your car may be the first to be picked up however it could be the last to be delivered and this is dependent on where all the other vehicles on the truck are being transported to. The weather can also play havoc with pick up and delivery dates.
What are pick up and delivery dates?
You will be given a window of time of up to 5 days although three is more common. We will try our best to meet specific pick up dates or you can store the vehicle at the terminal however the delivery dates can be more difficult to meet. There are a number of reasons for this including weather conditions and unforeseen events.
Is my car insured while in transit?
It is important to point out that no personal items are allowed in the vehicle to be transported. This is the law; these items are not covered under any insurance policy. All carriers are licensed and insured should any damage occur during transit. Your own auto insurance may also provide coverage for your vehicle so check your policy. You home insurance policy may also provide additional coverage.
Do I need to have/sign a contract?
The contract is designed to protect both you and the auto transport company Verbal agreement cannot be relied upon. We will do our best to collect and deliver your vehicle within the agreed timeframe. You will be expected to pay a fee if you do cancel once your vehicle is scheduled on a transporter.
Where will my car be picked up and delivered?
There are basically two types of services you can request:
- Door-to-Door - This is where the vehicle is picked up at your home and delivered to your new home. It is by far the most convenient service however you will pay extra for the convenience. You may be asked to meet the driver of the carrier at someplace other than your home as the carrier may be too big to drive through your neighborhood and make any necessary turns.
- Terminal Service – As the name suggests you drop your vehicle at the terminal, it is then hauled to your destination where you pick it up at the destination terminal.
This can be inconvenient especially if the nearest terminal is a long distance from your new home.
Can I keep personal items in my automobile or in the trunk while it is being transported?
No personal items should be left in the vehicle or in the trunk while the vehicle is being transported. It is not permitted by law for vehicle transport companies to transport personal items in vehicle they are moving and hefty fines can be imposed on violators. It is your responsibility to ensure there is nothing in the vehicle. If you do leave items in the car they will not be covered by insurance.
What types of payment are acceptable and when do I pay?
You will be asked to pay a deposit initially and the balance is usually due upon delivery of your vehicle at the prearranged location, which can be the terminal, your home or another agreed upon location. Credit cards, cashiers checks or money orders are the most widely accepted forms of payment. All deliveries are on a COD basis payable by cash, cashiers check, or postal money order only unless prior arrangements have been made with the dispatcher.
What do I need to know about releasing my vehicle to the auto transport company at point of origin?
You will be asked to sign an “Original Inspection Report” which details the condition of the vehicle at the time of pick-up. All dents, scratches, cracks to mirrors and windows will be listed as well as the overall condition. Also listed will be the actual mileage and the pick-up and delivery schedule. Ask for a copy of this report if you are not provided with one. You can use this report to determine if there are any new dents or scratches on your vehicle when it is delivered to you.
What's the difference between an open and closed carrier?
As the name suggests, an open carrier is one where vehicles are transported in exposed trailers. The vehicles are exposed to inclement weather conditions during transit so if you do not wish your vehicle to be open to the elements while in transit this is not an option. The trailers come in all shapes and sizes and are capable of carrying from one to over 14 vehicles at once. You probably see these on the road as you drive on the on the highways.
An enclosed carrier is one where the vehicles are loaded in to an enclosed carrier and transported inside the carrier. The vehicles are therefore protected from inclement weather conditions. It is generally more expensive to choose the closed carrier option however depending on the vehicle to be transported it may be the only sensible option. An enclosed carrier may be the only option for that antique auto or custom vehicle you have in the garage.
What do I need to know about accepting my vehicle for delivery at destination?
You can use the "Original Inspection Report" as you examine the vehicle at delivery to determine if there are any new dents or scratches that may have occurred during transit. It is your responsibility to make a note of and sign for any “new” damage noted and the delivery driver must sign also. Complete a thorough inspection, as it is very difficult to claim damage if you found it after the vehicle was delivered, inspected and signed for.
What should I do if there is damage to my vehicle?
It is uncommon for damage to occur to vehicles while in transit however it does happen occasionally. If damage has occurred to your vehicle during transit you must note the damage in detail on the original inspection report, obtain the drivers signature and then contact your auto transport company to resolve the matter. It is your responsibility to inspect the vehicle and to get the driver’s signature confirming damage before he leaves. Remember if the damage is a result of you leaving personal items in the vehicle or trunk the auto transport company is not responsible and will not reimburse you. The auto transport company will verify the damage and will work with you to reimburse you for the damage.
What to do if a dispute arises?
In the unlikely event a dispute arises between you and the auto transport company it is strongly recommended that you do your best to try to work with the company to resolve the matter. If you do not get satisfaction from the company you will need to file a claim with the Better Business Bureau in the city the company is listed. You can also contact the US Department of Transportation at www.dot.gov however they will be most reluctant to get involved unless you have obtained a court judgment against the company.
To receive a great quality and low cost moving quote, click here or call Global Relogistics, Inc. 1-800-945-2818.
All agents of Global Relogistics are certified fully licensed and insured companies.
